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To whom it may concern,

In May 1995, we purchased a new home from Brett Lott.

Mr. Lott honored the one-year home-owners guarantee. He willingly and effectively fixed any repairs we found. He has continued to be a source of information for us concerning our home.

It has been a pleasure to know Mr. Lott on a business and personal basis.

Sincerely,
Preston and Lora

HBA member since 2002 2007 Parade of Homes Best Workmanship 2007 Parade of Homes Best Master Suite 2007 Parade of Homes Outstanding Use of Color
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Welcome and thank you for your interest in Lott's Better Built Homes.

Are you concerned you about getting the most value for your money?
Is the experience and reputation of a builder important to you?
Do you worry about getting lost in the construction process?
Do you want the building experience to be smooth and enjoyable?

If the answer is yes to any of these then you have come to the right place. We understand that choosing the right builder can be the most important part of buying or building a new home. The name Lott's Better Built Homes is synonymous with craftsmanship, service, and an excellent reputation in the Tri-Cities. You are invited to discover the Lott tradition of satisfied customers that continues strong today.

Why Choose Lott's:

Lott's Better Built homes can make your building experience an enjoyable one. Our 5 step process helps to ensure you are involved every step of the way. It's an opportunity to see your ideas and dreams come together. We remember it is Your Money, Your Choice, Your Home.

The 5 steps are:

  1. Pre-construction meeting: Here we discuss the entire construction process and the steps to go from beginning to end. It is an opportunity to begin our relationship and ask any questions about the construction of your new home.
  2. Pre drywall/framing walkthrough: Prior to drywall you are given a guided walkthrough to view the inner workings of your new home. Upcoming schedules are discussed and installed options are verified.
  3. Pre-Closing orientation: When your home is finished we will take you on a room-by-room tour to demonstrate the quality features and operating procedures for all aspects of your home, provide you with a homeowners binder with owners manuals, explain your warranty, and review our service procedures.
  4. 60-day follow up: Once you are settled in you can fill out a service request for any items that were missed or have come up since closing.
  5. 11-month follow up: Eleven months after closing, we reiterate our commitment to satisfaction by again taking the time to handle any required warranty work, discuss issues, or answer any questions that you may have.

 

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